Shipping policy
We are working very hard to be able to get our products to you everywhere, but in the meantime, we only ship within the continental United States.
Free Shipping:
We offer free shipping within the U.S. on orders over $75. Orders must total $75 or more after discounts are applied to qualify.
Order Changes and Cancellations:
Once your order has been processed, we are unable to make changes, including combining orders, adjusting order details, or modifying shipping information. Orders in transit cannot be adjusted by our team. If you need to cancel an order, please contact elhamsliquidgold@gmail.com, and we will do our best to stop the order before it is prepared, but once an order is processed, it cannot be canceled.
Shipping Estimates and Tracking:
Shipping prices are based on USPS, UPS, and DHL estimates. All orders include tracking details and delivery confirmation, provided an email address is entered during checkout. Orders placed through our website, are shipped out every Monday. Orders purchased on a Monday will go out the following week. Shipping times may vary depending where you are in the US, but it usually takes 5 business days.
Damaged, Lost, or Stolen Packages
Elham's Liquid Gold is not responsible for packages that are undeliverable due to missing, incomplete, or incorrect destination information. If a package is returned due to an incorrect address, the customer is responsible for the shipping fee to resend the package. If a refund is preferred, the items are subject to a restocking fee, and shipping fees and rewards points used will not be refunded.
Elham's Liquid Gold is not responsible for lost, stolen, or undelivered packages that are confirmed as delivered to the address entered during checkout. Upon inquiry, we will provide delivery confirmation, tracking details, and carrier information for customers to follow up with the shipping carrier directly.